The English health and social care regulator, the Care Quality Commission (CQC), published an inspection report about Royle Care on London Street, Reading on 2 May 2019 and rated it as ‘good’.
Royle Care is a domiciliary care agency that provides personal care to older people, younger adults and people living with dementia or physical disabilities.
The CQC said:
People experienced high quality care that was safe, effective, caring, responsive and well led, from a service which consistently demonstrated the characteristics of a good service in all areas.
Without exception, people and their relatives provided positive feedback about all aspects of the care they received.
Staff members had meaningful, caring relationships with people, which respected their dignity and privacy, and promoted their independence.
People experienced kind and compassionate care at the end of their life and were supported to have a comfortable, dignified and pain-free death.